Yes, we ship worldwide. Shipping charges apply and are added at checkout. We offer discounts and promotions throughout the year, so stay tuned for exclusive offers.

It depends on where you are. Orders processed here take 5-7 business days. Overseas deliveries may take 7-16 days. Delivery details will be communicated to you in your confirmation email.

We use major carriers and local partners. You will be asked to select a delivery method when confirming your order.

You can follow the progress of your order by clicking on the following link: Parcel tracking

You will need the following information:

• Your order number
• The email address used during the purchase
• Or your parcel number

You can find all of this information in the order confirmation email. However, this email may have landed in your spam folder.

To change your delivery address, please contact us quickly by e-mail at the following address: support-client@lepratique-du-motard.fr .

Note that we will only be able to make changes within a limited period of time after validation of the order.

Or using our page: Contact us .

An incorrect address may result in or even prevent delivery to a different location than expected. We decline all responsibility in this case.

Depending on the country of destination, additional customs fees and taxes may apply. For more information, see our Terms and Conditions page.

Customs charges may be imposed on the customer upon delivery. We do not know the reasons for this situation and it saddens us.

If you present a paid invoice issued by La Poste, which you can obtain on the La Poste website, we will reimburse you for these costs.

Here is the specific link from the post office to request an invoice: Proof of Duties and Taxes - La Poste

For your convenience, we invite you not to refuse the package

In the event of refusal of delivery following a withdrawal, shipping costs and extra return costs will be your responsibility and automatically deducted from your refund even if the initial shipping costs were free. :(

Your refund will be effective after receipt of the item in the merchant's warehouses and after verification of its general condition.

In the case of a package refusal, in the event that the carrier is unable to return the package to us or you are not able to prove the return of the package: a fee of 25% of the price of product will be deducted from your refund. In the event of refusal, it is your duty to notify us of the return tracking number; we do not automatically have access to it.

VAT refund: Customs fees and VAT are not refundable in the event of withdrawal or refusal of packages.

Your tracking number does not work directly upon receipt of the shipping confirmation email.

Sometimes tracking may take up to 5 business days to update, but don't worry. Your package is in transit to be delivered to you as quickly as possible! :)

In many cases, it is possible to recover a poorly delivered package. Here are the recommendations we can give you to be able to locate your shipment:

1. Have your tracking number ready.
2. Contact the shipping company or postal operator responsible for your shipment and notify them of the situation.

If, unfortunately, you are dealing with a package delivered, but not received, it could be due to the following reasons:

• Your package was received in error by someone else due to an incorrect or illegible address marked by the sender.
• Your neighbor or family member received the package for you and forgot to tell you.
• Some carriers mark the package as delivered even before it has been posted.
• The package was left near your home (store, kiosk, post office, relay point).
• Technical error in the shipping company's tracking system.

If the carrier's searches yield no results, your package will be declared lost. Then prepare a claim for an undelivered package in order to get reimbursed. Processing your complaint may take between 2 and 4 weeks, depending on the carrier.

To obtain compensation from the shipping company, you will need to file a formal request. Contact the customer support of the logistics provider. Once the delivery company has analyzed your case and assessed the amount of the lost package, you will be informed of its decision.

If this situation is due to a fault of the carrier, we will refund your order. On the other hand, if the delivery failure is attributable to the customer, as in the case of incorrect delivery address being informed, the latter will not be reimbursed.

After shipment confirmation, our delivery times are usually 8 to 12 business days, with a maximum of 20 business days.

• If you do not receive your package within the stipulated time, please contact us promptly by:
• This will allow us to understand the reason for the delay. Packages may simply be waiting at the post office.
• Depending on the delay, we will always find and offer you compensation solutions.

Important: If after 45 days, your package is marked as delivered and you have not received it without expressing yourself, we will not be able to resolve your situation favorably.

Notice Regarding Incomplete or Multiple Package Orders

For orders received incomplete or in multiple packages, it is crucial that you retain all packaging and shipping labels until your order is received in full. In the event of a problem, these elements allow us to provide solutions more effectively.

We always strive to make sure our customers love our products, but if you need to return an order, we are happy to help. Just send us an email and we'll tell you what to do.

You can return an item by following the instructions on our Returns Policy page. You will also find the return conditions and applicable deadlines there.

We offer a full or partial refund based on the terms set out on our Refund Terms page.

To cancel your order, please contact us quickly (-24 hours) by e-mail at the following address: support-client@lepratique-du-motard.fr .

Or using our page:

Contact us .

Please contact us at the following email address by email to the following address: support-client@lepratique-du-motard.fr .

and accompany your request with:

one or more photos of the defective or damaged item(s)

one or more photos of the package label with the legible package number

your name and order number.

We know that buying clothes online is not always a simple thing.

If your garment is too small or too big, you can return it. Upon receipt of the return, we will send the correct size. You can also order a new item in the size you want and, once you receive the return of the original item, we will refund your original order.

We remind you that our team has taken care to measure each item and added a size guide in each description to help you choose the appropriate size.

From then on, the buyer assumes full responsibility for products that are too small/large. We recommend that you review this guide before placing your order.

To use a promo code or coupon, add the desired items to your cart, then go to the checkout page. Enter the promo code or discount voucher in the box provided and click "Apply". The discount will be automatically applied to your order.

We attach great importance to the protection of your personal data. To learn more about our privacy policy and the steps we take to protect your information, visit our Privacy Policy page.

Yes, we offer payment facilities, such as paying in installments without fees with Klarna. For more information, see our Payment Terms page.