At the house of , we do our best to keep our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products.

We want our customers to know exactly what they are ordering.

DELIVERY INFORMATION

All orders are prepared and shipped within 24 to 48 hours by our teams (excluding weekends and public holidays)

For each order placed, you will receive a confirmation email and then a second email with your shipping confirmation including your order tracking number.

In periods of high activity, the preparation of the order can take 72 hours or 3 working days.

The choice of the carrier as the price can vary according to the weight, the quantity, the availability of the products and the amount of the basket, as well as the country of dispatch.

OUR SHIPPING METHODS


Le Pratique du Motard develops partnerships, without intermediaries, directly with producers. Shipping methods may differ from producer to producer.

  • By Green Letter (home delivery, pick-up point, post office, 14 to 24 working days)
  • By Colissimo (home delivery, pick-up point, post office, 14 to 24 working days)

Some orders may be linked to several suppliers, the items are then sent separately.



SHIPPING COST


The cost of delivery for an order of less than €50 of purchases is €3.90 and above this amount this delivery cost is cancelled.

Le Pratique du Motard reserves the right to modify this cost over a short period of time or to cancel them. This modification does not require any prevention with the site's customers.

Under no circumstances can a third party claim a refund of the delivery charges in place at the time of the purchase made.

Information about delivery costs is indicated at any time in the upper part of any page of the site, as well as at the order confirmation stage.

Routing condition

The conditions below will be validated if you place an order through Le Pratique du Motard These conditions have been drawn up so that the parties concerned are fully aware of the rules governing the transaction and that it takes place in a climate suitable for everyone. .

Delivery times France and Europe:

Delivery is made anywhere in the world.

Your package can be delivered from Europe, (Germany, Spain, Netherlands, Poland) but also from International (China, United States) it depends on the products and our suppliers.

For international shipping, our policy is that if 60 days after ordering your package has still not arrived, we will resend it for free, or refund you 100%. However, this happens very very rarely.

If a product arrives damaged, we will send it back at our expense. Just prove it to us by sending a photo to support-client@lepratique-du-motard.com

Items eligible for express delivery (information on the product sheet):

Once the order has been validated, we process it within 24 working hours.
Items eligible for express delivery are shipped with Chronopost from our warehouses in France.

Delivery times for Metropolitan France can vary from 1 to 2 working days depending on the address. .
For other destinations (Europe) delivery times can vary from 3 to 7 working days on average.

Items not eligible for express delivery

Once the order has been validated, we process it within 24 working hours, then it is shipped within 72 hours.

Our packages generally arrive between 7 and 15 working days, but the maximum delay is 30 (working) days.

You will receive notification emails for, you indicate where your package is in order to follow it in all serenity.

Please note that due to the context of the exceptional health crisis, shipping times to relay points may be extended by a few days.



1. General

We strive to continually update our inventory, but sometimes experience discrepancies leading to the out of stock of certain previously chosen products. When this kind of situation arises, we offer you either a later delivery or the possibility of making other purchases on the basis of a voucher that we will make available to you.

2. Shipping costs

Shipping costs are paid when settling the invoice at checkout. We invoice them taking into account several parameters including weight, dimensions and place of delivery.

3. Returns

You can view our Returns and Refunds Policy via the link at the bottom of the page for everything related to returns with us.


4 Change of delivery address

If you wish to change the place of delivery, we are ready to accede to your request as long as you manifest yourself before sending.


5 Out of Stock Items

When one of the items ordered is no longer available in our storage areas, we offer you the choice.

You will have the possibility to choose either a later shipment or to buy other products, the amount of which will, of course, be higher than the value of the item out of stock.


6. Duties and Taxes

6.1 Sales Tax

As stated at Le Pratique du Motard , we apply sales tax directly to the price of the items at the time you place your order with us.

6.2 Import duties and taxes

Import duties and taxes are specific to each destination country. At Le pratique du Motard , we encourage you to know all the costs that the delivery of your package is likely to generate before placing any order. If despite everything, you do not pay, the package is returned to us

After that, we deduct the cost of the return transport from the amount of the order and reimburse you the rest. In addition, departure transport costs are not refunded.

7. Cancellations

If you wish to cancel or modify your order email us at support-client@lepratique-du-motard.fr as soon as possible or via the contact us page

A large majority of in-stock items are processed and/or shipped within 24/hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or shipped.

No request to cancel your order may be considered if it has already been processed.



8. Insurance

In the event of loss or damage to your package, our insurance covers the costs up to the amount declared by the carrier.

However, we consider the loss only on the basis of confirmation from the postal services and not on the simple complaint of the customer.

This measure is the result of numerous reported cases of breach of trust by certain unreliable customers to whom The practice of the Biker has already had business.

In addition, we will do our best to satisfy you as best as possible. We will bear the cost of transporting the items that we return to you in accordance with your order.

You may also instead be eligible for a voucher with a higher value than your original invoice.

9.1 Process for packages damaged in transit

In the event that your product is damaged during transport, you can be reimbursed or receive a product instead.

All our conditions are detailed in the Return and Refund Policy which we invite you to consult at the bottom of the page.

9.2 Process for packages lost in transit

When we receive confirmation of loss by the postal services, we will make every effort at The practice of the Biker in order to satisfy you at best.

We will bear the cost of transporting the items that we return to you in accordance with your order.

You may also instead be eligible for a voucher with a higher value than your original invoice.

10. Customer Service

You can obtain all the information concerning our customer service by contacting us via the email address support-client@lepratique-du-motard.fr .

11.Address error:

It is your responsibility to verify the accuracy of this address and to contact us very quickly to inform us of any modification.
The latter can only be carried out if your
order has not yet been processed.

We cannot be held responsible for incorrect shipping information.

We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In the latter cases, these parcels can be returned to us, but not always.

If your order is returned to the sender, we will offer you the refund of your order deducted from the postage costs or we will offer you a reshipment, according to your choice.

You are not eligible for reshipment or reimbursement of your order until your package has been received by the sender.

12. Delivery anomaly

Items indicated as delivered by transport or post and not received.

If you have chosen uninsured delivery, we assume no responsibility for packages marked as delivered by the carrier.

We do not issue refunds or credits for packages that the carrier confirms delivery.